Refund & Return Policy

Effective: January 17, 2025

Holistic4Life Association, LLC (“H4LA”) is committed to transparency and clarity regarding our refund, return, and subscription policies. By making a purchase, enrolling in a program, or subscribing to any service offered by H4LA or its affiliated brands, you agree to the terms outlined below.

📬 Contact for All Requests

All refund, return, or cancellation inquiries must be submitted in writing to: support@holistic4lifeassociation.com

1. Final Sale Policy – No Refunds or Returns

The following items are non-returnable and non-refundable under all circumstances:

• Digital downloads and digital content of any kind
• Discounted trial products or first-time trial kits
• Items received as part of a promotional bundle or bonus offer
• Products marked as sale, discounted, promotional, or final sale
• Beauty and skincare products, including custom-labeled or made-to-order items
• Opened or used personal care or hygiene products
• Gift cards

These sales are considered final at the time of purchase.

2. Holistic Product Tester Program (Beta Tester Program)

Participation in the Holistic Product Tester Program (also referred to as the Beta Tester Program) includes access to proprietary products, pricing, and information.

• Once a member gains access to the Holistic Product Tester Group, they are no longer eligible for a refund.
• This applies even if the products or perks were not redeemed or received.
• If you wish to withdraw and request a refund, you must do so within 24 hours of purchase and before accessing the tester group or associated resources.

No exceptions will be made after access is granted.

3. Refunds for Physical (“Hard Good”) Products

Refunds for physical products are limited and will only be considered if all of the following conditions are met:

1. A refund request must be submitted in writing to support@holistic4lifeassociation.com within 30 days of purchase.

2. You must receive a Return Merchandise Authorization (RMA) number and return instructions before shipping the item back.

3. The item must be returned unused, unopened, and in like-new, resellable condition, as determined by H4LA.

4. Return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect item).

Initial shipping charges are non-refundable. Use a trackable shipping method; we are not responsible for lost or unreceived returns.

4. Beauty & Custom Formulas Return Policy

Due to the sensitive, made-to-order nature of our wellness and beauty products, we do not accept returns or offer refunds on:

Custom-labeled or personalized skincare or wellness goods

Products that have been opened, used, or tampered with

Any item purchased as part of a sale, discount, or promotional offer

This strict policy ensures the purity, quality, and safety of our small-batch products.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

1. Contact support@holistic4lifeassociation.com within 3 business days of delivery.

2. Include your order number, a brief description of the issue, and clear photographs of the item(s).

3. In some cases, the original item may need to be returned before a replacement is issued.

Replacements for damaged or incorrect items are provided at no additional cost if reported promptly.

6. Subscription Terms, Billing & Cancellation

6.1 Free Trial and Automatic Billing

If a free or discounted trial is offered:

  Your subscription will automatically convert to a paid plan at the end of the trial period unless canceled at least 24 hours prior to renewal.

  Charges will be applied to the payment method provided during enrollment.

Failure to cancel in time will result in automatic billing. No refunds are issued for late cancellations.

6.2 Ongoing Monthly Billing

Subscriptions are billed automatically each month on your original enrollment date.

You will be notified via email of any price increases.

Charges will continue until you cancel per the instructions below.

6.3 How to Cancel

You may cancel your subscription in either of the following ways:

1. Self-cancel via your online member portal

2. Email your request to support@holistic4lifeassociation.com with the subject line: "Cancel"

For monthly subscriptions, we require at least 10 days’ notice before your next billing cycle. Late cancellation may result in another charge. No partial-month refunds will be issued.

7. Payment Failures and Account Termination

H4LA reserves the right to suspend or terminate your access for unpaid or disputed payments. If your account becomes delinquent:

Services may be suspended immediately.

You remain responsible for outstanding charges.

You may be liable for all collection costs, including legal and administrative fees.

8. Summary of Non-Refundable Items

Item Type	Refundable?
Digital Downloads	❌ No
Discounted Trial Products	❌ No
Promotional or Bonus Items	❌ No
Beauty & Skincare (used or opened)	❌ No
Beta Tester Program (if accessed)	❌ No
Products Marked as Sale or Final Sale	❌ No
Gift Cards	❌ No
Past Monthly Subscription Charges	❌ No

9. Questions?

We are here to help! For questions about this policy or your purchase, please contact us at: 📧 support@holistic4lifeassociation.com